SHIPPING + PAYMENT POLICY

All orders are non refundable and non exchangeable

Once orders are processed in our system you can longer make any changes to your order. If you have any questions please email info@thewigplayhaus.com
Shipping times are approximately 7-10 business days, however this IS NOT GUARANTEED. COVID-19 took a major hit on all shipping facilities please keep this in mind when purchasing. 

We DO NOT ship on weekends or holidays.

Received the wrong order or damage has been made with your unit?

Please contact ASAP so we can fix the problem immediately. 

We are not held liable for any shipping delays or shipping inconveniences. After tracking numbers are sent please take any shipping concerns to your local carrier. Feel free to reach out to us and we will try to assist in any way we can.

All Premade units come as-is unless there is a customization option added to that specific order. Custom units comes fully customized according to the customers directions. Ready To Ship wigs come fully customized and come as pictured.

Changes can be made to your wigs in the "Requests" box. 

We are not held liable for any shipping delays that are a direct result from incorrect addresses. Please double check your address ( street, apartment, city, state, zipcode)

Payment Policies

All sezzle payments process 2-3 business days alongside a sezzle processing fee on total amount of order. Meaning the processing times DO NOT start until your payment has been approved on our end. Please keep this in mind when choosing to use this as your payment option. 

FREQUENTLY ASKED QUESTIONS

How long is shipping? Who do you ship with? 

Shipping has been delayed due to COVID-19. Shipping times have increased from 3-5 business to approximately 7-10 business day. We ship with FedEx and ALL packages do require a signature. 

When will I receive a tracking number ?

Tracking numbers are sent out via email 24-48 hrs after confirmation of purchase. Please allow it to update. After tracking numbers are sent and orders are shipped we are no longer in control.

What is the quickest way to get in contact with you?

The quickest way to reach us would be via email. info@thewigplayhaus.com

What are your processing times for custom units?

Processing times for custom units are 10-12 business days. This time frame doesn't include any weekends or holidays. Granted custom wigs can be completed earlier but this is a safe place for us to not rush our work. Please book accordingly.